MINISTRY OF HEALTH

                        KILOME MNH HOSPITAL CITIZENS SERVICES CHAPTER

                       FOR DELIVERY OF HEALTH SERVICES

This hospital and its staff are committed to provide high quality health care services to all our patients/clients with dignity, professionalism and within the shortest time possible .

  SERVICES RENDEREDPATIENTS/CLIENTS REQUIREMENTS USER CHARGES  (KSHS) TIMELINE
1.   Attendance and
customer care desk/
inquiries
Cooperation from patient/relatives Free Up to 5mins
2. Registration card Patients particulars Free Up to 15mins
3.   consultations;
-Adults/above 13yrs
 
Registration card
500/=
Up to 20min
Children above 5yrs Registration card 500/= Up to 20mins
Children below 5yrs Registration card 500/= Up to 20mins
4. Dispensing Prescription and
payment receipt
Cost of drugs/medicine dispensed upto 5min
5. Vaccination/immunization Immunization card Free Up to 30mins
6.   Laboratory services Investigations form/payments receipt As per the test indicated  Minimum 30mins
7. Antenatal clinic ANC card Free Up to 30mins
8.   X-rays services Request form and payment receipt 600 and above Up to 20mins
9.   Admissions
Emergency
 
Patients file and card Admission deposit 10,000 and above, payable after admission Up to 20mins    
Non-emergency Patient file and card Admission deposit 10,000 payable on
admission
up to 1hr
10. Surgeries
Emergency
Card, file, consent. 30,000/=and above Up to  30mins
Non emergency Card ,file and payment receipt 30,000/= up to 48 hr
11.   Payment for hospital charges invoices for either inpatient or outpatient services rendered . Free Up to 30mins
  12. Ambulance
non emergency
Cooperation/ Payment receipt 60/=per km on tarmac road 80/=per km on weather road up to 20 mins
emergency cooperation from clients60/=per km on tarmac road 80/=per km on weather road up to 5 mins
  13. Ultrasound service
(scanning services )
Cooperation from client/ Request form/
Payment receipt
1500/= and above Up to 30mins
14.   Mortuary services -Body storage Cooperation from
relatives
500/= per day Up to 1hr
Embalming /body handling Payment receipt /cooperation 3000/= Up to 2hrs
-Postmortems Payment receipt Police/relatives/concerned  person 20,000/=and above up to 24hrs
Body collection Payment receipt and burial permit Free up to 1hr
15.   Hearse /funeral services Cooperation from client Payment receipt
80/=per km on tarmac road (minimum 4000) 140/=per km on weather road minimum 5000/=
1 hr